Managing the Emotional Well-being of Tutors and Students in a Middle-Eastern Writing Center

Landscape image of palm trees and institutional buildtings

Vol. 3 No. 4 (Summer 2022)

This post is from the 2022 CWCA/ACCR annual conference virtual poster session. – Stevie Bell and Brian Hotson, 2022 CWCA/ACCR conference co-chairs

By Maria Eleftheriou, Tamanna Taher, Alaa Itani, Konstantina Spyropoulou, & Zahraa Al-Dawood, The American University of Sharjah


As part of an effort to address writing issues, the American University of Sharjah (AUS) located in the United Arab Emirates established a writing center with a peer-tutoring program in 2004. The Writing Center conducts approximately 3500 appointments a year and has a staff of 30 undergraduate tutors and four graduate tutors. In this video, we describe how our Writing Center responded to the emotional challenges presented by the pandemic. We present our story through a variety of clips which illustrate the ongoing process of introducing emotional intelligence training in our program: the discussions that emphasized the importance of emotions in the teaching and learning process, the role-playing activities and readings we incorporated into our training program, the opportunities tutors are given to discuss strategies for avoiding burn-out and our developing ability to create a safe and supportive atmosphere in our Writing Center. Continue reading “Managing the Emotional Well-being of Tutors and Students in a Middle-Eastern Writing Center”